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Privacy Policy

In line with the UK’s GDPR, we are committed to protecting your privacy. This policy explains how we collect and use your personal information when you visit or interact with our website.

Who handles personal information?
All personal information you provide is managed by RISE Alternative Provision, who acts as the data controller and is responsible for ensuring your information is used lawfully and securely.

Information we may collect and how we use it
When completing a "Contact Us" form (regardless of the reason), we will only request your name and email alongside your message. We use this information so that we can respond to you, provide you with the information and support you need and keep appropriate records for administrative or safeguarding purposes.

In the case that your enquiry requires involvement from external organisations, we may share necessary details with the necessary trusted partner organisations or professionals. We only share the minimum information needed and never for marketing or commercial purposes. This includes never selling your personal data.

We also collect anonymous information about how visitors use our website, such as pages viewed or general browsing patterns. This helps us improve the design, content, and accessibility of the site. This data does not identify individual users.

Lawful basis for using your information
We process your information under the following lawful bases:

• Legitimate interests: to respond to enquiries and operate our services effectively.
• Legal obligations: where we must retain certain information for safeguarding, employment, or compliance reasons.

How long do we keep your information?
We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as required by law. Once it is no longer needed, it is securely deleted.

Your rights
Under UK GDPR, you have the right to access your personal data, request corrections, request deletion (in certain circumstances), object to certain types of processing, withdraw consent where applicable, and raise concerns with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled.

If you would like to exercise any of these rights, you can contact us by email.

How to contact us
If you have any questions about this policy or how your personal information is used, please contact us through the "Contact" tab on our website or through enquiries@riseap.co.uk.